How to Make a Complaint
If you are not satisfied with our service, please contact us.
Yes, please contact us first!
Or if you prefer, send your email to: Admin@DiscussingDissociation.com .
Here at Discussing Dissociation, we take complaints seriously and aim to resolve them quickly and fairly.
We will do our best to understand your concerns and we will create a fair and reasonable problem-solving solution designed uniquely for you. We encourage you to send an email yourself at any point in time that you are unhappy or dissatisfied with our services. It is okay to tell us your concerns! And/or, if your therapist has already been in contact with Discussing Dissociation, and/or would be willing to speak to us, it is also okay to ask your therapist to communicate to us as well, or to CC your therapist on any communication with Discussing Dissociation. We are more than open to working out any discrepancies, disagreements, or misunderstandings.
However, if you remain dissatisfied with our response, and you’re located in Queensland Australia, you can report your concerns as described below.
The Office of Health Ombudsman: Queensland Australia
Fill out a complaint form online at https://www.oho.qld.gov.au/public/faqs
From COAG Health Council re: health service complaints:
If you have a complaint about a health service provided to you, a family member, or someone in your care, you may like to raise the complaint directly with your health service provider, in the first instance. You can also lodge a complaint with the Office of the Health Ombudsman.
The Office of the Health Ombudsman has developed some tips for talking with your provider. This information, and how to make a complaint, are available at:
- 133 OHO (133 646), Monday to Friday, 9am to 5pm, or
Or, if you are located in Victoria, use the following information.
Health Complaints Commissioner (HCC): Victoria Australia **
The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
- Fill out a complaint form online at hcc.vic.gov.au or
- Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
** If you have any questions or concerns about the current HCC investigation, please contact us for further information. Discussing Dissociation vehemently disagrees with all accusations, and can prove competency on every level. Please note: Kathy was unexpectedly stranded overseas due to the Covid-19 pandemic bringing an end to international flights to Australia. This has created communication issues which greatly hindered the original process.
Thank you for your patience and understanding.